Terms and Conditions
Upon acceptance of a quote, partial payment or payment in full, it is understood that the client has read and agrees to the below terms and conditions.
1. BOOKINGS
1.1 All quotations issued are subject to aircraft availability at the time NAC Helicopters Cape Town receives written confirmation of the acceptance of the quotation from the client.
1.2 The amount quoted to the client excludes the client’s lunch costs and landing fees (if applicable).
1.3 At the same time that the written confirmation has been received by NAC Helicopters Cape Town, the client must ensure that a 20% deposit is paid to NAC Helicopters Cape Town to secure the booking. The outstanding amount is payable 5 working days prior to departure unless stipulated by management.
1.4 Clients must arrive at least 30 (thirty) minutes prior to the scheduled departure time of the confirmed booking. If available, it is advised to present your booking confirmation to the reception staff.
1.5 Should NAC Helicopters Cape Town cancel the flight prior to departure for any reason unrelated to the conduct of the client, NAC Helicopters Cape Town shall refund any amount received back to the client.
1.6 Should the client wish to postpone or cancel his/her flight, such postponement or cancellation shall be at least 48 hours prior to the departure time. Should the client fail to postpone or cancel the flight at least 48 hours prior to the departure time, the 20% deposit shall become non-refundable. Should the client not arrive for their scheduled departure, the client will be charged the full rate and any additional expenses such as landing fees.
1.7 Once the client has confirmed the reservation, no refunds will be granted under any circumstance, apart from the following:
1.7.1 If NAC Helicopters Cape Town cancels the flight; or
1.7.2 If NAC Helicopters Cape Town is unable to honor the passenger reservation resulting in the passenger being denied permission to board [v1]
1.7.3 If the client cancels within 48 hours of the departure date with the understanding that any landing fees already paid are non-refundable.
2. FLIGHT INFORMATION
2.1 As required by Civil Aviation Legislation, all passengers are required to complete a ticket, issued by NAC Helicopters Cape Town, prior to departure.
2.2 All flight times quoted are approximate and may vary due to certain variables, such as, but not limited to, weather conditions or aircraft capabilities.
2.3 Should a flight be canceled due to reasons caused by weather conditions, technical, or operational reasons, NAC Helicopters Cape Town shall refund all monies received in respect of the confirmed booking.
2.4 Should, during a flight, the aircraft be diverted due to bad weather conditions, the client shall be held liable for any and all extra costs in connection with such diversion.
2.5 Rates quoted are based on the US $ exchange rate; in the event of an increase in such rate or depreciation of the South African Rand, additional surcharges may apply.
3. BAGGAGE
3.1 The client acknowledges and agrees that no dangerous goods, as defined by Part 92 of the Regulation, shall be carried in any baggage or on any person.
3.2 The carriage of any firearm/s is expressly prohibited.
3.3 NAC Helicopters Cape Town practices a “Sterile” Cockpit & Cabin environment. Clients will be required to utilize our secure lockers for all bags and handbags. In the event the client is being transferred off-base or requires their luggage to be onboard, points 3.1 & 3.2 apply.
3.4 The client may make prior arrangements for permission to “carry-on” an item of baggage. We have full discretion to deny permission. If on arrival for the flight, we determine that the total weight will not permit the item, or the baggage contents are in contravention of the SACAA Regulation, permission may be withdrawn without liability to NAC Helicopters Cape Town.
3.5 Should baggage exceed the limit of 3kg’s, and no prior arrangement was made as stipulated in clause 3.4, NAC Helicopters Cape Town shall have the right to refuse carriage of such baggage on the flight.
4. INFANTS, CHILDREN, PASSENGERS WITH DISABILITY & PREGNANT PASSENGERS
The maximum numbers of passengers with a disability, unaccompanied minors, infants, or a combination of such passengers and minors, which may be carried is limited to one per Helicopter. Carriage will also be specific to certain Helicopter Types in our Fleet.
Definition: Infant means a person who has not reached his/her second Birthday – Under the age of two years.
4.1 As per the regulation, children over the age of two must occupy their own seat in any aircraft type.
4.2 Passengers flying with an infant or disability are required to charter the 6-seater helicopter in our fleet; this allows for compliance.
4.3 Children under the age of two (infants) must fly on the adult’s lap, with the seatbelt around the adult only. No passenger may be responsible for the safety of more than one infant onboard a helicopter. The passenger who takes responsibility for an infant must keep the infant on his/her lap during the flight.
4.4 Clients are advised to submit a child/infant identification document once the booking is made so that we can confirm his/her age. Identification may also be requested on arrival but before the flight. If the client does not supply the identification, then we cannot determine with certainty the child/infant’s age. We may refuse to allow such child/infant and his/her guardian to board the helicopter. In this event the client will not be refunded.
4.5 Children under the age of 18 must be accompanied by an adult who has the legal authority to sign on behalf of the child passenger.
4.6 Children age 6 and under pay 75% when travelling with two adults.
PASSENGERS WITH DISABILITIES
4.7 Clients must notify us upon quote/enquiry of the booking for the flight if a passenger has a disability.
4.8 For each passenger with a disability who cannot assist himself/herself, an able-bodied assistant shall be assigned to solely assist such a passenger.
4.9 A mentally disturbed person may not be carried in the helicopter unless accompanied by an able-bodied assistant; and a medical certificate has been issued by a medical practitioner certifying that the person with the mental disability is suitable for carriage by air and confirming that there is no risk of violence from such a person.
4.10 We will undertake the carriage of a mentally disturbed person who, according to his/her medical history, may become violent only after special permission has been obtained from one of our authorized directors.
4.11 A passenger with a splinted or artificial limb may travel unaccompanied provided he/she is able to assist him/herself. The affected limb or supporting aid shall not obstruct an aisle or any emergency exit or equipment.
4.12 If a passenger with a splinted or artificial limb cannot assist himself/herself, the passenger shall be accompanied by an able-bodied assistant.
PREGNANT PASSENGERS
4.13 Should a passenger be 28 weeks or more into the passenger’s term, then NAC Helicopters Cape Town shall require a medical certificate from a medical practitioner, stating that the pregnant passenger is fit to fly. The medical certificate must be handed to a NAC Helicopters Cape Town staff member before the departure of the flight. The letter must state: Term of Pregnancy, Fitness to Travel, whether it is a single, multiple, or high-risk pregnancy and any possible complication, including hypertension, history of premature labor, etc.
4.14 The carriage of infants, children, disabled persons, and mentally disturbed persons is regulated in the Civil Aviation Regulations. Should a passenger require/desire more information on the procedures in such instances, the passenger shall enquire with NAC Helicopters Cape Town before the departure time.
4.15 Passengers who have been operated on or admitted to hospital within the previous two weeks: Your doctor must state whether you have recovered completely and if your condition has stabilized sufficiently enough to fly.
5. PASSENGER CONDUCT
5.1 All passengers are required, by law, to obey all lawful commands given by the pilot or designated ground crew.
5.2 Any passenger who misbehaves, is disruptive or threatens the safety of the helicopter or person therein; or causes or permits the helicopter to endanger the safety of any person or property, will be removed from the flight.
5.3 No person shall board an aircraft while under the influence of alcohol or any psychoactive substance such that the safety of the helicopter or its occupants is, or is likely to be endangered.
5.4 No passenger may consume alcohol or any psychoactive substance while onboard an aircraft if as a result of such consumption, the effects are, or are likely to endanger the safety of the aircraft or its occupants.
5.5 No person may act in any manner that will, or is likely to, endanger the aircraft or its occupants.
5.6 No passenger may act inappropriately towards the crew, including unwelcome physical, verbal, or non-verbal conduct. If a passenger behaves inappropriately, the helicopter will immediately be returned to base or closest airfield and the passenger will be held liable for all costs incurred because of diversion.
5.7 No person may act in any manner that will, or is likely to, endanger the helicopter or its occupants.
5.8 A passenger who has been prescribed medication that may adversely affect performance through the use of medication or combinations of medication must inform us.
5.9 No smoking is permitted during any flight.
5.10 Any and all passengers shall be held liable for any misconduct before, on, or after any flight and shall be prosecuted according to the Laws governing Civil Aviation.
5.11 Following the accommodation of group bookings – if there is any damage to any company property whatsoever, the client will be invoiced for such cleaning or replacement thereof.
5.12 If a passenger delays the departure of the helicopter at any time, we will be entitled to continue with the flight, without such passenger, with no refund being payable to the passenger. Alternatively, if we elect, in our sole discretion, to accept the delay, the passenger will be liable for all such costs.
5.13 The passenger takes note of and accepts that should a diversion be necessitated by the misconduct of a passenger, that passenger will be held liable for all costs incurred by NAC Helicopters Cape Town as a consequence of the diversion.
6. PASSENGER WEIGHT
6.1 Please be advised that all passengers will be weighed before they board the helicopter; this will be kept private but is necessary to complete an accurate weight and balance document.
6.2 When booking, the client must supply the reservation staff with each individual passenger’s accurate weight. This is used to calculate the helicopter’s weight and balance. Supplying us with the weights beforehand will enable us to calculate if the total passenger weight exceeds the aircraft limitations for the required flight. In the event this occurs, the client will be quoted on a helicopter which is best suited to their needs.
6.3 Please be advised that each helicopter type has per-seat and a collective limitation prescribed by the manufacturer. These limits must be adhered to by NAC Helicopters Cape Town.
6.4 The Robinson Helicopter has a per-seat limitation of 120kg/264lb per any one person. Anyone person who weighs more than 120kg/264lb must advise NAC Helicopters as they will be required to charter a different helicopter type in our fleet.
6.5 If the helicopter is found to be overweight after completion of the weight and balance, then the client may at their own expense choose to upgrade to a bigger helicopter or one person may choose not to fly.
7. LANDINGS AWAY FROM V&A WATERFRONT
7.1 On the confirmation of the booking, NAC Helicopters Cape Town shall make the necessary provision for the obtaining of landing permissions for the required destination. If such landing permission is not granted, NAC Helicopters Cape Town reserves the right to cancel the flight.
7.2 The client shall be accountable for any landing fees charged, and these are non-refundable, even in the case of NAC Helicopters Cape Town canceling the flight.
8. SHARING FLIGHTS
8.1 Sharing times slots are 10:00 & 16:00 with a minimum of 2 passengers.
8.2 Passengers will share the helicopter with other clients.
8.3 Seat positions and window seats cannot be guaranteed in helicopters, and couples may sit a seat apart to accommodate for weight and balance.
8.4 All seating is completed according to weight and balance.
8.5 If a client weighs more than 120 kg/264lbs, it is advised that they book a private flight option.
9. CUSTOMER PRIVACY POLICY
9.1 We shall take all reasonable steps to protect the personal information of users. For the
purpose of the clause, “personal information” shall be defined as detailed in the promotion of access to information Act 2 of 2000 (PAIA) The PAIA may be downloaded from: www.lawofsouthafrica.up.ac.za – current legislation.
9.2 By agreeing to these terms and conditions, passengers give NAC Helicopters the right to use their image for marketing purposes.
10. VEHICLE TRANSFERS
10.1 NAC Helicopters Cape Town offers a complimentary collection service for all Charters, Three Bays, and Cape Point Bookings within a 5 km radius of our offices.
10.2 Collection for all clients from the V&A Waterfront is complimentary.
10.3 The availability of the vehicles for collection is based on availability at the time of the request for collection.
10.4 Any special requests will be considered based on availability and on an individual basis.
11. PAYGATE (PAYMENT PORTAL)
11.1 Detailed description of goods and/or services
NAC Helicopters Cape Town is a business in the Aviation Industry that supplies helicopter charter services.
11.2 Delivery policy
Subject to availability and receipt of payment, requests will be processed within one day, and delivery confirmed by way of E-Mail.
(for e.g. booking number/booking voucher etc. and must mention the use of courier and/or postal services and associated costs, if applicable.)
11.3 Return and Refunds Policy
The provision of goods and services by NAC Helicopters Cape Town is subject to availability. In cases of unavailability, NAC Helicopters Cape Town will refund the client in full within 30 days. Cancellation of orders by the client will attract a 100 % administration fee.
(If appropriate – provide details of your policy regarding damaged goods. Also mention guarantees, warranties, etc.)
11.4 Customer Privacy Policy
NAC Helicopters Cape Town shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
http://www.lawsofsouthafrica.up.ac.za/index.php/current-legislation.
11.5 Payment options accepted
Payment may be made via Visa and MasterCard.
11.6 Card acquiring and security
Card transactions will be acquired for NAC Helicopters Cape Town via PayGate (Pty) Ltd which are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3), and no Card details are stored on the website.
Users may go to www.paygate.co.za to view their security certificate and security policy.
11.7 Customer details separate from card details
Customer details will be stored by NAC Helicopters Cape Town separately from card details which are entered by the client on PayGate’s secure site.
For more detail on PayGate refer to www.paygate.co.za.
11.8 Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is
South African Rand (ZAR).
11.9 Responsibility
NAC Helicopters Cape Town takes responsibility for all aspects relating to the transaction including the sale of goods and services sold on this website, customer service and support, dispute resolution, and delivery of goods.
11.10 Country of domicile
This website is governed by the laws of South Africa and NAC Helicopters Cape Town chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature (Building 220, East Pier Road Road, V&A Waterfront, Cape Town).
11.11 Variation
NAC Helicopters Cape Town may, in its sole discretion, change this agreement or any part thereof at any time without notice.
11.12 Company information
This website is run by NAC Helicopters Cape Town PTY LTD based in South Africa trading as
NAC Helicopters with registration number 2006/018036107 and Director’s.
11.13 NAC Helicopter’s Cape Town contact details
Company Physical Address: Building 220, East Pier Road Road, V&A Waterfront, Cape Town
Email: accounts@naccapetown.com Telephone: +27 21 425 3868
